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How vc555 Handles Your Personal Information

When you open an account with us, you share certain personal details — and we take that seriously. This page explains exactly what we collect, why we collect it, and how you can request changes or deletions at any time.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention rulesContact us to update your records
vc555 How vc555 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to protecting what you share with us. Encryption, session controls and wallet verification are part of the everyday account flow — not add-ons. Players in Bandung and across Indonesia access the same protections regardless of which device they use.

Encrypted Account Storage

Your account credentials and linked wallet details — DANA, OVO or GoPay — are stored using encryption. We do not display full wallet numbers inside the account interface.

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention Timeline

Account data is kept for as long as your account remains active and for the period required after closure under applicable financial rules. We do not hold data beyond what is necessary.

Requesting Changes to Your Record

You have the right to access, correct or request deletion of your personal data. Submit your request via live chat or email and we will verify your identity before making any changes.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

Have a question about your data? Whether you want to see what we hold, correct something on your account, or ask us to delete your records, our support team handles privacy requests directly. Reach out through any of the channels below — we aim to respond to data-related requests within the timeframe required by applicable rules in your region.

Live Chat Start a live chat session from the account menu. It is the quickest path for privacy questions and account data requests during supported hours.
Email Support Send your privacy request to our support email address found in the account help section. Include your registered phone number for faster verification.
Account Help Centre Log in and open the Help Centre from your profile page. You can submit a data access or deletion request directly from there without leaving the app.

Your Questions About Privacy, Answered

These are the questions we hear most often about how vc555 handles personal data. If your question is not covered here, contact our support team directly through the account Help Centre.

We collect your name, email, phone number and any e-wallet details you link — such as DANA, OVO or GoPay. Device and session data is also recorded automatically at login.

We do not sell your data. Limited sharing occurs only where required by law or with payment processors like DANA, OVO and GoPay to complete your transactions securely.

We retain data for the period required under applicable financial regulations in your region after account closure. Data beyond that requirement is deleted from our active systems.

Yes. Submit a data access request through live chat or our support email with your registered phone number. We will verify your identity and respond within the applicable timeframe.

Open a request via the account Help Centre or email support. Include your registered details so we can verify ownership before processing. Availability depends on local law and eligible regions.

We store only what is needed to process your transactions. Full wallet numbers are never displayed in the account interface, and wallet flows are also subject to each provider's own privacy terms.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.