Reference

What Governs Your Account on vc555

Before you open an account and connect your DANA, OVO, or GoPay wallet, these legal terms set out the rules that apply — what we commit to, what you agree to, and how eligibility works based on where you are in Indonesia.

Account eligibility rulesDANA, OVO, GoPay wallet termsData handling policyJurisdiction-dependent accessContact paths for legal queries
vc555 What Governs Your Account on vc555
HOW WE HANDLE DATA

Account Security and Data Practices at vc555

Our legal and data practices are built around one principle: your account information and wallet data are yours to control. Here is what that means in practice — covering how data is stored, how cookies work on our platform, how we secure account credentials, and how you can request changes or deletion.

Data Storage and Retention

We keep account and wallet transaction data only as long as legally required. After that period, records linked to your DANA, OVO, or GoPay deposits are deleted from active systems.

Cookie and Session Handling

Our site uses session cookies to keep your account login active across browser tabs. No third-party advertising cookies are set without your consent via the cookie preference panel.

Account Security Steps

Login is protected by OTP verification sent to your registered mobile number. Any change to your registered wallet ID — DANA, OVO, or GoPay — requires re-verification before it takes effect.

Requesting Changes or Deletion

Submit a data access or deletion request through the Account Help Portal or by email. Include your account ID and the wallet type on file so we can match the request accurately.

LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If a clause in these legal terms affects your account access, wallet verification, or data rights, we have three direct contact paths. Each route connects you to a team member who can pull your account record and respond with specifics — not a scripted reply. Have your registered wallet type (DANA, OVO, or GoPay) ready when you reach out so we can locate your transaction history immediately.

Live Chat Open the chat window from your account dashboard. This route is handled by agents who can access your wallet transaction log and policy history in real time.
Email Support Send your legal query by email with your registered account ID and wallet type in the subject line. We aim to respond with a policy-specific answer, not a template.
Account Help Portal Log into your account and navigate to Help to submit a formal data or policy request. This channel creates a ticket with a reference number for your records.

Common Legal Questions from Account Holders

These are the questions we actually receive about our legal terms — from eligibility and data rights to wallet record access and what happens if terms change. Each answer reflects how the policy works on this platform, not a generic summary.

Eligibility depends on your location and local Indonesian law. We approve accounts only in regions where access is permitted. If your region is restricted, your application will not proceed.

Wallet reference data tied to your account is retained for the legally required period after closure, then deleted. You can request a copy of your transaction records before deletion by contacting support.

Yes. Submit a data access request through the Account Help Portal with your account ID. We will compile and send you a summary of the data we hold, including registered wallet IDs.

Updated terms are posted on this page with a revision note at the top. Continuing to use your account after a posted update means you accept the revised terms as current.

A mismatch between your registered account name and your DANA, OVO, or GoPay wallet name triggers a review. Correct the wallet ID in account settings and re-verify to clear the hold.

The applicable law depends on jurisdiction and eligible regions. We do not make specific legal-jurisdiction claims here; contact our support team for details relevant to your account location in Indonesia.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.